Help & Support

Answers to common questions, and how to reach a real person.

Need help right now?

Email us and we'll get back to you as soon as possible.

Account & Login Help

Can't sign in?

Use "Forgot password?" on the sign-in screen to reset it by email. If you signed up with Google or Apple, use that same button to sign in — there's no separate password to remember.

Didn't get a password reset email?

Check your spam folder first. Reset links expire after 30 minutes for security — request a new one if it's expired. If it still doesn't arrive, contact support.

Invitation Help

I received an invitation link but it says invalid or expired

Invitations are single-use and tied to the exact email address they were sent to, and expire after a period of time. Ask your Property Administrator to resend the invitation if it's expired.

I'm a resident/board member/staff — how do I create an account?

You need an invitation from your property's Administrator. PropertyFlow doesn't support open self-signup for these roles — this keeps your building's resident list accurate and private.

Add PropertyFlow to your Home Screen

iPhone

Open PropertyFlow in Safari, tap the Share button, then tap "Add to Home Screen."

Android

Open PropertyFlow in Chrome, tap the browser menu, then tap "Install app" or "Add to Home screen."

Billing Help

How does the free trial work?

New Property and Vendor subscriptions include a 90-day free trial. A payment method is required to start the trial, but you are not charged until the trial ends, and you can cancel anytime before then with nothing charged.

How do I cancel my subscription?

Go to Billing & Subscription inside PropertyFlow and open the Billing Portal. Canceling there takes effect immediately — access to paid features ends right away, and you will not be charged again.

How do I update my card or view invoices?

Use the Billing Portal from Billing & Subscription — PropertyFlow never sees or stores your full card number; that's handled directly and securely by Stripe.

Report a Problem

Something looks broken

Email pflow.app@gmail.com with what you were doing, what you expected, and what happened instead — a screenshot helps a lot. We read every message.

Frequently Asked Questions

Is my data shared with other properties or vendors?: No. Each property's data is isolated — residents, documents, and financials are only visible to that property's own team. Vendors only see what a property explicitly shares with them.
Can I use PropertyFlow on my phone?: Yes — the web app is fully responsive, and you can add it to your phone's Home Screen for an app-like experience. See Settings for instructions.
How do I delete my account?: Go to Settings → Delete my account. If your account owns a property or vendor company with an active subscription, you'll be guided through canceling or transferring it first.