Terms of Service

1. Acceptance of Terms

By creating a PropertyFlow account, you agree to these Terms of Service and our Privacy Policy. If you're creating an account on behalf of a company or organization, you're confirming you have the authority to bind that organization to these terms.

2. What PropertyFlow Is

PropertyFlow is a property management platform for property managers, HOAs, condominium associations, landlords, and storage/facility owners ("Property" accounts), and for contractors and service providers ("Vendor" accounts). Residents, board members, and property staff use PropertyFlow by invitation from their property's administrator.

3. Subscriptions & Billing

• Property subscriptions are $39.90/month (or $399/year, billed annually) per property. Vendor subscriptions are $19.90/month (or $199/year, billed annually) per vendor company. Pricing is never per-resident, per-unit, or per-user.
• New subscriptions include a 90-day free trial. A payment method is required to start the trial, but you will not be charged until the trial ends.
• Payment is processed by Stripe. By subscribing, you authorize PropertyFlow to charge your payment method on a recurring monthly or annual basis (matching your selected plan) until you cancel. Annual plans are billed once per year in a single upfront charge.
• An existing monthly subscriber may switch to annual billing at any time from Billing Settings. The switch takes effect at your next renewal date — you will see the exact date and amount before confirming, and nothing is charged at the moment you make the switch.
• Cancellation is immediate. When you cancel — including during your free trial, and including an annual subscription — your subscription ends and access to paid features stops right away. You will not be charged again, and any remaining trial or subscription period, including any unused portion of a prepaid annual term, does not continue.
• No refunds. PropertyFlow does not automatically issue refunds, prorated or otherwise, for unused time remaining on a subscription when you voluntarily cancel — this applies to both monthly and annual plans. Any exception is handled manually, at PropertyFlow's discretion, and is never automatic, except where required by applicable law.
• Before finishing a cancellation, PropertyFlow may offer a limited-time retention discount (for example, a percentage off your next few billing cycles). This offer, where shown, may be redeemed once per account; PropertyFlow may decline to offer it or may reset eligibility for it at its discretion.
• To prevent abuse of the free trial, PropertyFlow may decline to offer a new free trial to a property or vendor business that has already received one, based on business information you provide (such as property address or company details) rather than solely on your email address. You can still subscribe without a trial in that case.

4. Your Account

• You're responsible for keeping your login credentials secure and for all activity under your account.
• You must provide accurate information when creating your account and property/vendor profile.
• You can delete your account at any time from Settings. If your account owns a property or vendor company with an active subscription, you'll need to cancel or transfer it first.

5. Acceptable Use

You agree not to: use PropertyFlow for any unlawful purpose; attempt to access another property's or vendor's data without authorization; upload malicious files; interfere with the security or normal operation of the service; or misrepresent your identity or authority to manage a property or vendor company.

6. Vendor Network

PropertyFlow's Vendor Network connects properties with service providers. A subscription gives a vendor company visibility and access to opportunities — it does not guarantee leads, assignments, or revenue. PropertyFlow charges subscription fees only; properties pay vendors directly for work performed, outside the platform.

7. Data & Content

You retain ownership of the content and data you enter into PropertyFlow. You grant us the right to host, store, and display that data as necessary to provide the service to you and the users you invite.

8. Disclaimers & Limitation of Liability

PropertyFlow is provided "as is." We work to keep the service reliable and accurate, but we do not guarantee it will be uninterrupted or error-free. To the fullest extent permitted by law, PropertyFlow is not liable for indirect, incidental, or consequential damages arising from your use of the service.

9. Termination

We may suspend or terminate an account that violates these terms or that we reasonably believe poses a security risk to the platform or its users.

10. Changes to These Terms

We may update these terms as PropertyFlow evolves. Material changes will be reflected by updating the "Last updated" date above.

11. Governing Law

These terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles.

12. Contact Us

Questions about these terms? Email pflow.app@gmail.com.